All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Reporting and data services ? Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024
Degraded syncs for Zendesk integration users
Resolved - We have resolved the issue and Zendesk integrations are functioning normally.
May 5, 15:07 UTC
Investigating - We are experiencing degraded syncs for Zendesk integration users and are currently investigating. We apologize for the inconvenience.
May 5, 14:51 UTC
May 4, 2024
Degraded syncs for certain Salesforce and Zendesk integration users
Resolved - This incident has been resolved.

From 2024-05-04 12:35pm UTC until 2024-05-04 4:35pm UTC, we had a recurrence of the prior incident spanning 2024-05-02 11:41pm UTC until 2024-05-03 1:11 UTC that led to degraded syncs for certain Salesforce and Zendesk integration users. As before, this affected the realtime analysis page as well as reporting on ticket metrics.

We've taken the same steps to resolution. We've backfilled historical ticket data for this period so that all ticket metrics should be back up to date and added an agent state exclusion for this time period for all affected customers to ensure that adherence is not affected.

In addition, we are actively exploring and implementing remediations to prevent further degradations.
May 4, 17:46 UTC
Monitoring - Assembled is experiencing degraded syncs for certain Salesforce and Zendesk integration users, causing missing data. We've identified the root cause, implemented a resolution, and are monitoring. We apologize for the disruption.
May 4, 16:42 UTC
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