Update - We continue to make progress on restoring full data visibility. Our team is actively working through the final steps of the fix. Note that full restoration is currently estimated for tomorrow, once all processes have completed. We will provide another update as work progresses.
Jun 02, 2026 - 23:31 UTC
Jun 02, 2026 - 23:31 UTC
Update - We have made some remediations and see that the error rates and latencies have gone down. We are continuing to monitor the state.
Jun 02, 2026 - 13:40 UTC
Jun 02, 2026 - 13:40 UTC
Update - We are investigating increase error rates in the Assembled app.
Jun 02, 2026 - 13:25 UTC
Jun 02, 2026 - 13:25 UTC
Update - Query latency and display issues are continuing to resolve. Some customers may still see incomplete or stale data in reporting services, including Team Performance, Agent Scorecard, and adherence metrics. Customers using channel-related filtering and dimensions may also see incorrect data. This is a display issue. Data is flowing correctly and there is no data loss outside of the original maintenance window. We expect full data visibility to be restored within the next 1–2 days. We will continue to monitor and provide updates.
Jun 02, 2026 - 00:30 UTC
Jun 02, 2026 - 00:30 UTC
Update - Query latency and failure issues have been remediated.
However, we are still experiencing degraded functionality and performance in some reporting services such as Real-time overview and adherence metrics. We continue to expect gradual recovery over the next day. We will monitor the situation and provide updates.
Jun 01, 2026 - 11:22 UTC
However, we are still experiencing degraded functionality and performance in some reporting services such as Real-time overview and adherence metrics. We continue to expect gradual recovery over the next day. We will monitor the situation and provide updates.
Jun 01, 2026 - 11:22 UTC
Update - We are continuing to investigate query latency and failure issues.
Jun 01, 2026 - 09:57 UTC
Jun 01, 2026 - 09:57 UTC
Update - We have made some remediations and are monitoring the results on query latency.
Jun 01, 2026 - 09:35 UTC
Jun 01, 2026 - 09:35 UTC
Update - We are seeing increase error rates in the Assembled app following the database maintenance, and we are currently investigating.
Jun 01, 2026 - 09:11 UTC
Jun 01, 2026 - 09:11 UTC
Monitoring - We are currently experiencing degraded functionality and performance in some reporting services following the database maintenance performed earlier this week. Impacted components include Real-time overview and adherence metrics.
A fix has been implemented, and functionality and performance are expected to recover gradually over the next day. We will continue to monitor the situation and provide updates.
Jun 01, 2026 - 00:02 UTC
A fix has been implemented, and functionality and performance are expected to recover gradually over the next day. We will continue to monitor the situation and provide updates.
Jun 01, 2026 - 00:02 UTC
Application
Operational
API
Operational
Reporting and data services
Degraded Performance
AI Products
Operational
Voice
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.