All Systems Operational

Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Reporting and data services Operational
90 days ago
99.74 % uptime
Today
AI Products Operational
90 days ago
99.93 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Database Upgrade May 30, 2026 01:00-05:00 UTC

We will be undergoing scheduled maintenance in order to upgrade our database. Assembled will remain available, but you may briefly be unable to save changes for up to ~5 minutes during this window..
Posted on May 18, 2026 - 17:37 UTC
May 19, 2026

No incidents reported today.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Assembled is experiencing site-wide issues
Resolved - This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We’re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future.

[6:53 AM PT ] Our voice agent is still unavailable as the system recovers, but we are successfully able to transfer callers to a live agent upon error.

[7:08 AM PT] The voice agent is healthy and available.
May 15, 13:53 UTC
Identified - The issue has been identified and a fix is being implemented.
May 15, 13:48 UTC
Investigating - We are currently investigating this issue.

Our voice agent is unavailable and we are currently unable to transfer calls successfully to a live agent upon error.
May 15, 13:44 UTC
May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026
Assembled is experiencing site-wide issues
Resolved - This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We’re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future.
May 12, 18:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 18:07 UTC
Investigating - We are currently investigating this issue.
May 12, 18:03 UTC
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Contact data not appearing in staffing timeline and reports
Resolved - Between 6:30pm ET on May 6th and 7am ET on May 7th, some customers saw missing or zero values in reporting surfaces (including support volume and queue/exclusion views) for data values that appeared after 6:30pm ET on 5/6/2026 due to delayed replication in one of our data-processing tasks.

Data ingestion itself continued normally and no conversation data was lost, the issue was isolated to metric freshness/display.

We restored the task, backfilled dependent metrics, and service is now operating normally, with additional monitoring improvements underway to prevent recurrence.
May 7, 11:15 UTC
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

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