Degraded functionality and performance in some reporting services
Update - Query latency and failure issues have been remediated.

However, we are still experiencing degraded functionality and performance in some reporting services such as Real-time overview and adherence metrics. We continue to expect gradual recovery over the next day. We will monitor the situation and provide updates.
Jun 01, 2026 - 11:22 UTC
Update - We are continuing to investigate query latency and failure issues.
Jun 01, 2026 - 09:57 UTC
Update - We have made some remediations and are monitoring the results on query latency.
Jun 01, 2026 - 09:35 UTC
Update - We are seeing increase error rates in the Assembled app following the database maintenance, and we are currently investigating.
Jun 01, 2026 - 09:11 UTC
Monitoring - We are currently experiencing degraded functionality and performance in some reporting services following the database maintenance performed earlier this week. Impacted components include Real-time overview and adherence metrics.

A fix has been implemented, and functionality and performance are expected to recover gradually over the next day. We will continue to monitor the situation and provide updates.
Jun 01, 2026 - 00:02 UTC
Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Reporting and data services Degraded Performance
90 days ago
99.8 % uptime
Today
AI Products Operational
90 days ago
99.99 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 1, 2026

Unresolved incident: Degraded functionality and performance in some reporting services.

May 31, 2026

No incidents reported.

May 30, 2026
Database maintenance follow-up
Resolved - Reporting data is now fully up to date.

All operations related to the database upgrade are now complete.
May 30, 08:05 UTC
Monitoring - We have added agent state exclusions for the duration of the maintenance window. Metric computation for reports has resumed, and data is continuing to populate in reports.
May 30, 07:19 UTC
Identified - The previous, "Completed - The scheduled maintenance has been completed." was an automated update that was sent at the originally planned end time of the maintenance window. However, as stated in the maintenance window update, we have extended the maintenance window's end time by 4 hours. We apologize for any confusion this may have caused.

The database is now running the new version, and we are validating the data. Once validation is complete, we will add agent state exclusions for the duration of the maintenance window. After that, we will resume metric computation for reports.
May 30, 05:38 UTC
Database Upgrade
Completed - The scheduled maintenance has been completed.
May 30, 04:05 UTC
Update - One step in the upgrade is taking longer than expected, so we will be extending the maintenance window's end time by 2-4 hours. Note that there has been no downtime so far, aside from degraded performance in the Voice product and agent state updates. We will continue to post updates as we make progress.

As previously announced, when the main upgrade step takes place, you may briefly be unable to save changes for up to ~5 minutes.
May 30, 02:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:05 UTC
Scheduled - We will be undergoing scheduled maintenance in order to upgrade our database. Assembled will remain available, but you may briefly be unable to save changes for up to ~5 minutes during this window..
May 18, 17:37 UTC
May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

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