All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
99.96 % uptime
Today
API ? Operational
90 days ago
99.96 % uptime
Today
Reporting and data services ? Operational
90 days ago
99.96 % uptime
Today
Assist ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 8, 2024

No incidents reported today.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Assembled was not reachable
Resolved - Downtime information:
The downtime was caused by issues with read replica connections.
Assembled was down from 9:02-9:46 AM Pacific / 5:02–5:46 PM UTC
Dec 4, 18:08 UTC
Update - Ticket syncs are now functioning as expected, and Assembled remains fully accessible. We are continuing to monitor the situation to ensure ongoing stability. Thank you for your patience and support.
Dec 4, 18:04 UTC
Update - Assembled is now accessible but our tickets syncs are currently not functioning as intended. We are working to address this as well.
Dec 4, 17:59 UTC
Update - We are continuing to monitor for any further issues.
Dec 4, 17:50 UTC
Monitoring - We have begun propagating the change to bring services back to a functioning state, including Assembled. Our team is actively monitoring the situation to ensure stability and full restoration. Thank you for your patience and understanding as we work through this.
Dec 4, 17:49 UTC
Update - As of now, we are still deploying changes to bring Assembled back to a functioning state. Thank you for your continued understanding and patience as our teams work to resolve these issues.
Dec 4, 17:46 UTC
Update - We are still deploying changes to bring Assembled back to a functioning state. Thank you for your continued understanding and patience as our teams work to resolve these issues.
Dec 4, 17:40 UTC
Update - We are still developing understanding of the cause of the issue but are deploying a change to revert to the previous functioning state.
Dec 4, 17:33 UTC
Identified - We have identified the cause of this issue and are working to deploy a fix. We appreciate your patience as we continue to fix this.
Dec 4, 17:32 UTC
Update - We are continuing to investigate this issue.
Dec 4, 17:25 UTC
Investigating - We are currently experiencing a full outage affecting all of our services. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates here every 30 minutes or as new information becomes available.
Dec 4, 17:05 UTC
Dec 3, 2024
High error rates on Assist Copilot, API, and Automations
Resolved - The issue causing delays and increased error rates has been resolved. After switching to a different service provider, performance has stabilized, and error rates have significantly decreased.

We'll continue to monitor for performance issues over the next few hours.
Dec 3, 15:53 UTC
Update - We've switched over to different service providers and are starting to see error rates decline. We're continuing to monitor error rates and request latency.
Dec 3, 15:44 UTC
Update - We are continuing to monitor for any further issues.
Dec 3, 15:27 UTC
Monitoring - We are currently experiencing intermittent delays and increased error rates in our response generation. Our team is actively monitoring the situation and working to minimize disruptions.

This issue is related to a latency problem with one of our core service providers, which is temporarily impacting our system’s performance. We're actively switching over to another core service provider to reduce error rates.
Dec 3, 15:27 UTC
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

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