All Systems Operational

Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting and data services Operational
90 days ago
99.91 % uptime
Today
AI Products Operational
90 days ago
99.93 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 2, 2026

No incidents reported today.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Temporarily degraded performance to proxied APIs in workflows
Resolved - The issue with proxied APIs in workflows has now been resolved and they work as expected.
Apr 29, 00:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 23:53 UTC
Investigating - We're currently investigating issues with proxied APIs in workflows. We’re working to fix the problem as quickly as we can.
Apr 28, 23:46 UTC
Apr 28, 2026
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Agent state and ticket retrieval failures
Resolved - Between 10:56 AM and 11:09 AM PT, a subset of sync jobs responsible for retrieving agent states and ticket updates experienced intermittent failures. The underlying issue has been identified and resolved, and we have verified that all affected ticket updates are now backfilling any data.

We've also added a system-level agent state exclusion to ensure that these failures do not affect adherence and are conducting a postmortem to identify any system improvements that can be made.
Apr 24, 18:21 UTC
Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

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