All Systems Operational

Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Reporting and data services ? Operational
90 days ago
99.98 % uptime
Today
Assist ? Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 23, 2025

No incidents reported today.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
[Resolved] Zendesk Chat Agent States Not Syncing
Resolved - Assembled experienced a delay when syncing Zendesk agent states due to a temporary issue with Zendesk's API. The issue has now been resolved.
Mar 20, 20:55 UTC
Monitoring - We're currently investigating issues with Zendesk Chat agent states not syncing into Assembled beginning around 3/19 3:45am EST. As of 12:30pm EST, Zendesk Chat agent states are now appearing correctly in Assembled. Our team is continuing to investigate the root cause and is monitoring for recurrences.
Mar 19, 19:57 UTC
Mar 19, 2025
[Resolved] Failing Database Requests
Resolved - Between 4:27pm ET and 4:32pm ET, an infrastructural issue with one of our database nodes resulted some requests to the database failing altogether. Agent states exclusions were applied from 4:28 PM ET to 4:31 PM ET.
Mar 19, 20:30 UTC
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
[Assist] Assist Dashboard not Accessible on Reload
Resolved - From 11:23 AM Pacific time to 12:29 PM Pacific time, users were experiencing failures to load Assist. We've resolved the issue and apologize for the inconvenience.
Mar 11, 19:36 UTC
Identified - We are currently investigating an issue where the Assist dashboard is not accessible on reload. From 11:23 AM Pacific Time, users were experiencing failures to load Assist after loading the application for the first time.

We have found a fix and are working to deploy.
Mar 11, 19:17 UTC
Mar 10, 2025
[Resolved, now monitoring] Temporarily degraded performance
Resolved - We’ve fully resolved this issue and observed no issues with the platform’s performance during the monitoring period. We are finalizing our analysis of the root cause and are committed to ensuring our platform’s pages and reports respond swiftly.
Mar 10, 17:27 UTC
Update - We’re pleased to inform you that the recent performance degradations have been resolved. We continue to actively monitor system performance to ensure stability.

The performance degradations occurred from 12:44pm - 13:27pm Eastern Standard Time.

If you experience any further issues, please contact our support team at support@assembledhq.com.
Mar 3, 20:40 UTC
Update - Some users may still be experiencing slow load times. We are continuing to investigate and resolve the issue. We appreciate your patience.
Mar 3, 19:10 UTC
Update - Some users may still be experiencing slow load times. We are continuing to investigate and resolve the issue. We appreciate your patience.
Mar 3, 18:50 UTC
Update - Some users may still be experiencing slow load times. We are continuing to investigate and resolve the issue.
Mar 3, 18:37 UTC
Update - Some users may still experience slow load times. We are continuing to investigate and resolve the issue.
Mar 3, 18:25 UTC
Monitoring - Assembled load times are now back to normal. We appreciate your patience here.

We experienced slow loading times from 12:44 PM Eastern to 12:54 PM Eastern.
Mar 3, 18:14 UTC
Investigating - Assembled is experiencing degraded performance, which may cause slow load times.
Mar 3, 17:59 UTC
Slowdown in email delivery
Resolved - After closely monitoring our email system for the past 24 hours, we're able to confirm it's now been functioning normally for the past few hours. All messages are being delivered at standard speeds, and no emails were lost during the recent slowdown.

Our engineering team will continue to keep a close eye on the system to ensure everything runs smoothly going forward.
Mar 10, 00:28 UTC
Monitoring - Our email sending system is experiencing slower than normal delivery times. Our team is working to return to full email delivery over the next 24-48 hours.

What to expect during this time:

- Emails may take longer to reach recipients
- No emails will be lost during this period
- All messages will be delivered, just with some delay
Mar 8, 17:23 UTC
Mar 9, 2025

No incidents reported.

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