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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application
?
Operational
90 days ago
99.98
% uptime
Today
API
?
Operational
90 days ago
99.81
% uptime
Today
Reporting and data services
?
Operational
90 days ago
99.83
% uptime
Today
Assist
?
Operational
90 days ago
99.89
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 4, 2025
No incidents reported today.
Apr 3, 2025
No incidents reported.
Apr 2, 2025
Resolved -
This incident has been resolved.
Apr 2, 18:29 UTC
Apr 2, 18:29 UTC
Update -
All affected metrics have been restored and are now up-to-date. We will continue to monitor.
Apr 2, 16:54 UTC
Apr 2, 16:54 UTC
Monitoring -
We've identified the issue in our metric computation job and have released a fix. Metrics will be restored over the next few hours. We will continue to provide updates as metrics are restored.
Apr 2, 15:09 UTC
Apr 2, 15:09 UTC
Update -
We are continuing to investigate this issue.
Apr 2, 14:39 UTC
Apr 2, 14:39 UTC
Update -
We are continuing to investigate this issue.
Apr 2, 14:38 UTC
Apr 2, 14:38 UTC
Investigating -
Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.
Apr 2, 14:35 UTC
Apr 2, 14:35 UTC
Resolved -
We have pushed a fix and agent state syncs have recovered for the affected accounts.
Apr 2, 18:16 UTC
Apr 2, 18:16 UTC
Identified -
Assembled is experiencing an issue with delayed Salesforce agent state syncs for some customers. We have identified a cause and are implementing a fix.
Apr 2, 17:52 UTC
Apr 2, 17:52 UTC
Apr 1, 2025
No incidents reported.
Mar 31, 2025
No incidents reported.
Mar 30, 2025
Resolved -
Agent and ticket-based metrics have been refreshed as of March 30th 3:50 PM UTC. We will continue to monitor the stability and performance of our systems.
Mar 30, 15:53 UTC
Mar 30, 15:53 UTC
Monitoring -
There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.
Mar 30, 08:59 UTC
Mar 30, 08:59 UTC
Completed -
The scheduled maintenance has been completed.
Mar 30, 08:30 UTC
Mar 30, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 07:30 UTC
Mar 30, 07:30 UTC
Scheduled -
As a follow-up to the database upgrade, the team is performing additional validation to ensure sustained system stability. There will be a small window of performance degradation during the next hour, which should last no longer than 3-4 minutes. There will be no data loss during this period. We will provide an update once this additional validation step has been completed.
Mar 30, 07:29 UTC
Mar 30, 07:29 UTC
Completed -
The scheduled maintenance has been completed.
Mar 30, 06:00 UTC
Mar 30, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:00 UTC
Mar 30, 04:00 UTC
Scheduled -
Assembled will be undergoing a database upgrade and may see degraded performance from 12:00 AM to 2:00 AM on Sunday, March 30 (Eastern Time). There will be no data loss during this period.
Mar 25, 21:34 UTC
Mar 25, 21:34 UTC
Mar 29, 2025
No incidents reported.
Mar 28, 2025
No incidents reported.
Mar 27, 2025
Resolved -
All users have been switched onto a fallback model provider which should resolve all requests. Our engineering team is looking into longer term remediations for automatic fallbacks.
Mar 27, 19:45 UTC
Mar 27, 19:45 UTC
Identified -
We're currently investigating an issue where Assist related requests are failing or taking a long time to load.
Mar 27, 19:37 UTC
Mar 27, 19:37 UTC
Mar 26, 2025
No incidents reported.
Mar 25, 2025
Resolved -
The issue affecting Assist-related products has now been completely resolved.
Following our model provider change, we've successfully restored functionality across all impacted services. Our engineering team is looking into longer term solutions that will allow us to change model provides more quickly and seamlessly in the future.
Mar 25, 19:48 UTC
Following our model provider change, we've successfully restored functionality across all impacted services. Our engineering team is looking into longer term solutions that will allow us to change model provides more quickly and seamlessly in the future.
Mar 25, 19:48 UTC
Update -
Most features should be working again as of 11:18am PT including Draft Reply, Compose from Notes, and other copilot features after we changed model providers.
We're still updating our models for some workflows and Assist for Chat features.
Mar 25, 19:15 UTC
We're still updating our models for some workflows and Assist for Chat features.
Mar 25, 19:15 UTC
Monitoring -
We're seeing elevated error rates on Assist related products. We've identified the root cause and are mitigating the issue.
Mar 25, 17:42 UTC
Mar 25, 17:42 UTC
Resolved -
This is now resolved
The following functionality has now been restored: viewing the Realtime Analysis page, seeing agent states from the Assembled API, and adding an ID for people via the API. We can confirm that no agent state data has been lost.
From 0111 UTC to 1402 UTC, the aforementioned functionality was not available.
Mar 25, 14:32 UTC
The following functionality has now been restored: viewing the Realtime Analysis page, seeing agent states from the Assembled API, and adding an ID for people via the API. We can confirm that no agent state data has been lost.
From 0111 UTC to 1402 UTC, the aforementioned functionality was not available.
Mar 25, 14:32 UTC
Monitoring -
Agent state data is now syncing as expected via our API and no agent state data was lost as a result of this issue. We are continuing to monitor and confirming root cause.
Mar 25, 13:46 UTC
Mar 25, 13:46 UTC
Investigating -
Assembled is investigating failures to retrieve agent state data via our API beginning yesterday around 1:00 AM UTC.
Mar 25, 13:38 UTC
Mar 25, 13:38 UTC
Mar 24, 2025
No incidents reported.
Mar 23, 2025
No incidents reported.
Mar 22, 2025
No incidents reported.
Mar 21, 2025
No incidents reported.