All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Reporting and data services ? Operational
90 days ago
100.0 % uptime
Today
Assist ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Ticket lifecycle sync issue
Resolved - This incident has been resolved.
Oct 11, 17:02 UTC
Update - We have resolved the issue that was affecting a small subset of customers using our case lifecycle data. From 8:02 AM - 8:20 AM and 8:54 AM - 9:24 AM PST, case lifecycle syncs were not syncing data. The fix has been successfully implemented, and we are continuing to monitor the situation to ensure stability. The root cause has been identified and addressed. Thank you for your patience. (Resolved at 9:56 AM PT)
Oct 11, 17:01 UTC
Monitoring - We are investigating an issue affecting a small subset of customers using our case lifecycles data. We've identified the issue and are monitoring an initial fix while confirming root cause.
Oct 11, 16:36 UTC
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Autosend delivery failure
Resolved - A change was deployed earlier today at 10:52am PT which inadvertently prevented a significant number of autosends from sending for a few hours. We've rolled out a fix, so Assist should now be working as expected as of 4:14pm PT. This did not affect predrafted or autofilled replies which continued to operate normally -- this was isolated to emails that had been identified for automation.

We're adding tests to prevent this from happening again and looking deeper into our processes to see what other safeguards we can add. Thank you for your patience and understanding.
Oct 3, 23:32 UTC
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

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