All Systems Operational

Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
99.81 % uptime
Today
Reporting and data services ? Operational
90 days ago
99.89 % uptime
Today
Assist ? Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Staleness in agent and ticket-based metrics
Resolved - Agent and ticket-based metrics have been refreshed as of March 30th 3:50 PM UTC. We will continue to monitor the stability and performance of our systems.
Mar 30, 15:53 UTC
Monitoring - There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.
Mar 30, 08:59 UTC
Database upgrade validation
Completed - The scheduled maintenance has been completed.
Mar 30, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 07:30 UTC
Scheduled - As a follow-up to the database upgrade, the team is performing additional validation to ensure sustained system stability. There will be a small window of performance degradation during the next hour, which should last no longer than 3-4 minutes. There will be no data loss during this period. We will provide an update once this additional validation step has been completed.
Mar 30, 07:29 UTC
Database upgrade
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:00 UTC
Scheduled - Assembled will be undergoing a database upgrade and may see degraded performance from 12:00 AM to 2:00 AM on Sunday, March 30 (Eastern Time). There will be no data loss during this period.
Mar 25, 21:34 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Degraded performance on Assist requests
Resolved - All users have been switched onto a fallback model provider which should resolve all requests. Our engineering team is looking into longer term remediations for automatic fallbacks.
Mar 27, 19:45 UTC
Identified - We're currently investigating an issue where Assist related requests are failing or taking a long time to load.
Mar 27, 19:37 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Elevated errors on Assist across Draft reply, Compose from notes, and other copilot responses
Resolved - The issue affecting Assist-related products has now been completely resolved.

Following our model provider change, we've successfully restored functionality across all impacted services. Our engineering team is looking into longer term solutions that will allow us to change model provides more quickly and seamlessly in the future.
Mar 25, 19:48 UTC
Update - Most features should be working again as of 11:18am PT including Draft Reply, Compose from Notes, and other copilot features after we changed model providers.

We're still updating our models for some workflows and Assist for Chat features.
Mar 25, 19:15 UTC
Monitoring - We're seeing elevated error rates on Assist related products. We've identified the root cause and are mitigating the issue.
Mar 25, 17:42 UTC
[Resolved] Temporarily degraded API performance
Resolved - This is now resolved

The following functionality has now been restored: viewing the Realtime Analysis page, seeing agent states from the Assembled API, and adding an ID for people via the API. We can confirm that no agent state data has been lost.

From 0111 UTC to 1402 UTC, the aforementioned functionality was not available.
Mar 25, 14:32 UTC
Monitoring - Agent state data is now syncing as expected via our API and no agent state data was lost as a result of this issue. We are continuing to monitor and confirming root cause.
Mar 25, 13:46 UTC
Investigating - Assembled is investigating failures to retrieve agent state data via our API beginning yesterday around 1:00 AM UTC.
Mar 25, 13:38 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
[Resolved] Zendesk Chat Agent States Not Syncing
Resolved - Assembled experienced a delay when syncing Zendesk agent states due to a temporary issue with Zendesk's API. The issue has now been resolved.
Mar 20, 20:55 UTC
Monitoring - We're currently investigating issues with Zendesk Chat agent states not syncing into Assembled beginning around 3/19 3:45am EST. As of 12:30pm EST, Zendesk Chat agent states are now appearing correctly in Assembled. Our team is continuing to investigate the root cause and is monitoring for recurrences.
Mar 19, 19:57 UTC
Mar 19, 2025
[Resolved] Failing Database Requests
Resolved - Between 4:27pm ET and 4:32pm ET, an infrastructural issue with one of our database nodes resulted some requests to the database failing altogether. Agent states exclusions were applied from 4:28 PM ET to 4:31 PM ET.
Mar 19, 20:30 UTC
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