All Systems Operational

Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Reporting and data services ? Operational
90 days ago
99.98 % uptime
Today
Assist ? Operational
90 days ago
99.94 % uptime
Today
Voice ? Operational
90 days ago
99.46 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 8, 2025

No incidents reported today.

Aug 7, 2025

No incidents reported.

Aug 6, 2025
Assist Voice is unavailable
Resolved - Our upstream provider has resolved the incident, so our system is once again back in a healthy state to receive calls.
Aug 6, 04:30 UTC
Update - We are continuing to work on a fix for this issue.
Aug 6, 02:51 UTC
Identified - We're currently experiencing problems with some of our upstream voice providers. Our systems have automatically fallen back and are routing traffic to human agents. We're working with our upstream providers on a fix as soon as possible
Aug 6, 02:50 UTC
Aug 5, 2025

No incidents reported.

Aug 4, 2025
Live chat escalation messages not being shown to end users
Resolved - From 10:15am PT to 12:32 PT, agent messages sent from CRM platforms (Zendesk, Kustomer, etc.) were not appearing in the chat widget to end customers. This would occur for any messages escalated to live chat, but did not affect email handoff messages.

We've identified and resolved the issue and the full functionality for live chat is restored. We'll be conducting a full postmortem of this incident.
Aug 4, 19:46 UTC
Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025

No incidents reported.

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

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