All Systems Operational

Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
99.81 % uptime
Today
Reporting and data services ? Operational
90 days ago
99.83 % uptime
Today
Assist ? Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 16, 2025

No incidents reported today.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Realtime overview data failing to load
Resolved - We've resolved this issue and confirmed that functionality has been restored. We identified the root cause as a recent code change with unintended impacts to our Realtime Overview page.
May 12, 20:24 UTC
Monitoring - We've identified the issue and have started to restore data on the Realtime Overview page. We're continuing to confirm the root cause of this issue and monitor for reocurrences.
May 12, 20:18 UTC
Update - We're continuing to actively investigate an issue with data on our Realtime Overview page. We appreciate your patience!
May 12, 19:59 UTC
Investigating - We are currently investigating an issue with data on our Realtime Overview page failing to load.
May 12, 19:15 UTC
May 11, 2025

No incidents reported.

May 10, 2025
Some data missing from the Realtime overview page
Resolved - The incident has been resolved. The team will continuing to monitor the implemented fix over the next two days to ensure stability.
May 10, 15:19 UTC
Monitoring - A fix has been implemented, and we're monitoring the results.
May 10, 15:05 UTC
Update - For most customers who are experiencing missing certain queues from the realtime overview, the queues have now re-appeared.
May 10, 14:45 UTC
Identified - The issue has been identified and a fix is being implemented.
May 10, 14:45 UTC
Update - We believe we've found the cause of missing realtime overview data, and we're implementing mitigation strategies. Missing queues are gradually re-appearing as the problem resolves.
May 10, 14:42 UTC
Investigating - We are investigating an issue where certain queues are not visible on the realtime overview page for some customers.
May 10, 14:13 UTC
May 9, 2025

No incidents reported.

May 8, 2025
Some Assist activities inaccessible
Resolved - We've confirmed that Assist is fully operational. We identified the root cause as a recent code change that unintentionally affected draft reply and dashboard access in specific cases. We've identified and fixed the issue to restore full functionality.
May 8, 21:00 UTC
Monitoring - We've implemented a fix and all Assist activities are now accessible. We are continuing to monitor and investigate root cause.
May 8, 20:20 UTC
Identified - The issue has been identified and a fix is being implemented.
May 8, 20:18 UTC
Investigating - Some Assist activities are currently inaccessible for some users. We are currently investigating this issue. There is no detected impact to Assist automations.
May 8, 20:13 UTC
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

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