All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Reporting and data services ? Operational
90 days ago
100.0 % uptime
Today
Assist ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 6, 2024

No incidents reported today.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024
Degraded syncs for various platform integrations
Resolved - From 2024-10-28 10:23 PM UTC until 2024-10-28 10:34 PM UTC, we experienced behavior that led to degraded syncs for the following platform integrations, Zendesk, Zendesk Chat, Zendesk Talk, Zoom Contact Center, Kustomer, and Salesforce. This affected the realtime analysis page as well as reporting on ticket metrics. We've backfilled historical ticket data for this period so that all ticket metrics should be back up to date and added an agent state exclusion for this time period for all affected customers to ensure that adherence is not affected. In addition, we are actively exploring and implementing remediations to prevent further degradations.
Oct 29, 16:59 UTC
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

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