Due to an unintended consequence of a recent update, specifically a change that was deployed on February 13th, the process for backfilling contact stats inadvertently deleted reopen data. We have identified the root cause of this issue and have taken immediate action by reverting the problematic commit. Our team has also initiated a comprehensive backfill of contact stats for all customers to restore the missing data. The issue began on February 13th and was fully resolved by February 24th.
A full backfill of the impacted data has been initiated, and we anticipate that all reopens data will be completely updated and restored to its accurate state shortly.
Posted Feb 24, 2024 - 20:37 UTC
This incident affected: Reporting and data services.