Elevated errors on Assist across Draft reply, Compose from notes, and other copilot responses

Incident Report for Assembled

Resolved

The issue affecting Assist-related products has now been completely resolved.

Following our model provider change, we've successfully restored functionality across all impacted services. Our engineering team is looking into longer term solutions that will allow us to change model provides more quickly and seamlessly in the future.
Posted Mar 25, 2025 - 19:48 UTC

Update

Most features should be working again as of 11:18am PT including Draft Reply, Compose from Notes, and other copilot features after we changed model providers.

We're still updating our models for some workflows and Assist for Chat features.
Posted Mar 25, 2025 - 19:15 UTC

Monitoring

We're seeing elevated error rates on Assist related products. We've identified the root cause and are mitigating the issue.
Posted Mar 25, 2025 - 17:42 UTC
This incident affected: Assist.