We have resolved the issue that was affecting a small subset of customers using our case lifecycle data. From 8:02 AM - 8:20 AM and 8:54 AM - 9:24 AM PST, case lifecycle syncs were not syncing data. The fix has been successfully implemented, and we are continuing to monitor the situation to ensure stability. The root cause has been identified and addressed. Thank you for your patience. (Resolved at 9:56 AM PT)
Posted Oct 11, 2024 - 17:01 UTC
Monitoring
We are investigating an issue affecting a small subset of customers using our case lifecycles data. We've identified the issue and are monitoring an initial fix while confirming root cause.
Posted Oct 11, 2024 - 16:36 UTC
This incident affected: Reporting and data services.