Downtime information: The downtime was caused by issues with read replica connections. Assembled was down from 9:02-9:46 AM Pacific / 5:02–5:46 PM UTC
Posted Dec 04, 2024 - 18:08 UTC
Update
Ticket syncs are now functioning as expected, and Assembled remains fully accessible. We are continuing to monitor the situation to ensure ongoing stability. Thank you for your patience and support.
Posted Dec 04, 2024 - 18:04 UTC
Update
Assembled is now accessible but our tickets syncs are currently not functioning as intended. We are working to address this as well.
Posted Dec 04, 2024 - 17:59 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 04, 2024 - 17:50 UTC
Monitoring
We have begun propagating the change to bring services back to a functioning state, including Assembled. Our team is actively monitoring the situation to ensure stability and full restoration. Thank you for your patience and understanding as we work through this.
Posted Dec 04, 2024 - 17:49 UTC
Update
As of now, we are still deploying changes to bring Assembled back to a functioning state. Thank you for your continued understanding and patience as our teams work to resolve these issues.
Posted Dec 04, 2024 - 17:46 UTC
Update
We are still deploying changes to bring Assembled back to a functioning state. Thank you for your continued understanding and patience as our teams work to resolve these issues.
Posted Dec 04, 2024 - 17:40 UTC
Update
We are still developing understanding of the cause of the issue but are deploying a change to revert to the previous functioning state.
Posted Dec 04, 2024 - 17:33 UTC
Identified
We have identified the cause of this issue and are working to deploy a fix. We appreciate your patience as we continue to fix this.
Posted Dec 04, 2024 - 17:32 UTC
Update
We are continuing to investigate this issue.
Posted Dec 04, 2024 - 17:25 UTC
Investigating
We are currently experiencing a full outage affecting all of our services. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates here every 30 minutes or as new information becomes available.
Posted Dec 04, 2024 - 17:05 UTC
This incident affected: Application, API, Reporting and data services, and Assist.