From 1:55pm PT to 2:48pm PT, Assist requests experienced very high latencies and were very slow to load.
Impact: Users experienced significantly elevated response times when making Assist requests (such as Draft reply, and Question and Answer) during this period.
Details: The latency issues have been fully resolved and service has returned to normal. Our engineering team is conducting a thorough investigation to identify the root cause and implement preventive measures to avoid similar incidents in the future.