From 3:10pm PT to 4:22pm PT, the Zendesk Application was unavailable for manual time tracking (agents would see a loading spinner). Automatic agent state tracking and reporting were unaffected and users would still receive agent states from automatic time tracking but were unable to end agent states manually.
We've identified the root cause of the issue as a misconfiguration and have taken steps to remediate this for future cases.
Posted Mar 26, 2024 - 23:39 UTC
This incident affected: Application and Reporting and data services.